Step 1: Connect your team email
Connect support@, sales@, or bugs@ to Votiq as a shared inbox. Each incoming message becomes a ticket automatically — no copy-paste from Outlook or Gmail. Widget and portal submissions land in the same workspace, so product feedback and support email are not split across tools.
Step 2: Tag by team — Sales, Development, Marketing
Tags replace guesswork about who owns a conversation. A billing question gets Sales; a login bug gets Development; a partnership inquiry gets Marketing. You can add custom tags for Support, Success, or Finance as your team grows.
- Sales — pricing, renewals, upgrades, and procurement questions
- Development — bugs, outages, API errors, and reproduction steps
- Marketing — partnerships, press, and feature ideas from prospects
- Route by mailbox alias when support@ and sales@ are separate addresses
Step 3: Automate routing rules
Once email lands as tickets, automation keeps the queue organized before a human opens it:
- Auto-tag by keyword in subject or body (urgent, billing, cannot login)
- Route by customer plan or account tier for VIP handling
- Assign default owners per tag so Development tickets never sit unowned
- Priority rules for outage keywords or messages from key accounts
Step 4: Reply from Votiq, not a buried thread
The shared inbox is where email arrives; Votiq is where your team works. Agents see full thread history, internal notes stay separate from customer replies, and handoffs are visible when tags or assignments change. Customers get answers from your team address without agents juggling personal inboxes.
Step 5: Measure and refine
Review misrouted or untagged tickets weekly. Routing is never finished — adjust tags and rules when you launch new products, add team members, or see the same misclassification repeat. A good shared inbox plus routing setup feels invisible to customers and saves hours every week.