When to use the API
Use the customer feedback API when you need to create or update feedback from your own backend — for example syncing in-app events, migrating historical requests, or building a custom intake form that still lands in Votiq.
Authentication
Authenticate with your project API key from workspace settings. Keep keys server-side only. Rotate keys if they are exposed. Prefer environment variables in your app deploy config.
Common operations
Typical flows: create feedback items with title, description, and category; attach metadata (user id, plan); update status when your internal tools change state; list items for reporting. Always merge duplicates in the UI when the same request arrives twice.
Related surfaces
Most teams still use the embeddable feedback widget for human intake and reserve the API for automation. See also the webhook guide for outbound events when feedback changes.